RETURN POLICY:

 

At Woo U, we value your satisfaction and want to ensure you and your furry friend are happy with your purchase. If, for any reason, you are not completely satisfied with our products, we offer a 14-day return policy to make things right. Return will be given as a money-back refund or you may request a replacement of the same product. You will be responsible for paying for your own shipping costs for returning your item.

 

RETURN PROCESS:

 

Please get in touch with us at info@woo-u.com with your order number, details, and photos of the product you want to return. We will respond quickly with instructions for how to return items from your order.

 

SHIPPING:

 

The cost of shipping for returns is the responsibility of the customer. 

 

EXCEPTIONS AND ADDITIONAL INFORMATION:

 

We do not accept returns on opened or partially consumed dog treats due to safety and hygiene reasons.

If your dog has a specific dietary requirement or food allergy, we recommend consulting your veterinarian before making a purchase.

 

In the unlikely event of receiving damaged products, please contact our customer support team immediately by emailing info@woo-u.com to arrange for a replacement.

 

Please note that this return policy applies only to purchases made directly from Woo U.